Costa Express Demand Planning and Forecasting Case Study

HIGHLIGHTS

  • Machine telemetry data from 7000 self-serve coffee supports demand-driven auto-replenishment
  • Costa achieved growth targets 3 years ahead of schedule without adding headcount
  • 20% reduction in field stock held at partner sites and 30%reduction in annual logistics costs
  • Significant customer service improvements achieved

SO99+ software uses the actual sales data provided by the unmanned coffee stations to forecast demand, optimise inventory and generate replenishment proposals for Costa Express’ distribution and procurement operations...

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