Download our Demand Planning and Forecasting Supply Chain Case Study

Learn how we helped the UK’s largest coffee shop brand improve demand forecasting and reduce logistics costs by 30%

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  • Machine telemetry data from 8000 self-serve coffee supports demand-driven auto-replenishment
  • Growth targets achieved 3 years ahead of schedule without adding headcount
  • 20% reduction in field stock held at partner sites
  • 30% reduction in annual logistics costs

SO99+ software uses the actual sales data provided by the unmanned coffee stations to forecast demand, optimise inventory and generate replenishment proposals for Costa Express’ distribution and procurement operations.

“The flexibility of consultants during all this change was world-class … So far this project has gone far better than we ever could have imagined … We’ve actually managed to grow our revenue and reduce our inventory costs, so I’m very pleased.”
- Chris Clowes, Supply Chain Manager, Costa Express
"Brookes Retail has proven to be an ideal partner in helping O2 plan a supply chain that can respond to changes in demand"
- David Flaxten, Demand Planning Manager, O2 UK