Tiger Brands

    A Supply Chain Planning Case Study


    • Current processes capped out, needed to realise further gains
    • Went live in four months with advanced planning system
    • Realised big gains in service level, plus consistent and sustainable results


    Before deploying ToolsGroup Ruth du Toit, master planner for Tiger Brands Beverage Division, had already developed and implemented planning systems for successfully running the business. Customer service levels had improved to the maximum that their current processes allowed.

    Tiger Brands believed, however, that further gains were possible and there was also a certain risk in one person managing all the planning functions. They decided to invest in an advanced planning system (APS) to address these needs. Ruth became the customisation and implementation project lead.

    The objective was to:

    • Improve demand forecasts
    • Increase customer service levels from an average 80% to above 90% within 12 months
    • Optimise supply plans
    • Improve planning responsiveness (agility, speed of re-planning)
    • Improve scenario planning


    The new system went live four months from the start of the implementation. Certain key modules, such as forecasting, were up and running sooner.

    In a single integrated application, the solution contains forecasting, demand planning, inventory optimisation and replenishment planning. Demand Planning includes monthly, weekly and daily forecasting, seasonal profiles, and commercial overrides. Inventory Optimisation minimises inventory cost and includes heterogeneous stocking policies for different SKULs. Replenishment Planning covers both manufacturing / purchasing and deployment requirements, as well as rough cut capacity planning.

    The system and the APS model are quite comprehensive, covering all active items, co-packer provided products, the factories, and all outbound supply chain depots. Other key deliverables included statistical safety stock calculations, seamless integration with the ERP system, and integration with the sales and operation planning (S&OP) process.


    The main benefit of the new planning system was improved service levels, which methodically climbed to above 90%. In addition, rather than being up one day and down the next, service levels became much more consistent.

    Customer service levels in bar chart

    Although the company had hoped to eventually reduce inventory levels, since it was unclear how much levels could drop before impacting service, inventory improvements were not budgeted in the project deliverables. However, inventory reductions were achieved sooner than anticipated, resulting in working capital savings, improved warehouse space utilisation, and logistics cost savings.

    Finished goods inventory levels line chart
    Tiger Brands logo
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    Tiger Brands is a 20 Billion Rand ($2.5 Billion), fast-moving consumer goods company that operates in South Africa and selected emerging markets. Its beverages division supports five major brands of popular beverage products.